Privacy Policy

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.   
 
Privacy Policy & Cookies
The personal data we collect from this site remains completely confidential and used only to fulfil orders.  We collect your name, postal and billing address, telephone number and email address.  We do not share or disclose your personal information with any other parties unless it is in relation to fulfilling your order.    
NOTE: (Some kits are sent direct from our trusted suppliers - in these cases your contact details will be passed on unless you notify us otherwise). 
 
Control of your Data
Your data is processed on the basis of your consent, you have the right to withdraw your consent at any time. This does not affect processing until you withdraw your consent.  Consent is provided by our users explicitly when proceeding an action or task (e.g. when they provide user data, place an order etc.).  
We do not collect or store Credit/debit card details provided when making a payment on this site. 

You can always contact us at sales@qualityneedlecraft.co.uk to withdraw any consent and/or to request to delete your details or provide you with the information that we hold for you.  
If you wish to have your information deleted, please contact us at sales@qualityneedlecraft.co.uk and we will process your erasure query within the lawful timescales. 
 
How we use Cookies 
Cookies are small data files that are used by a website to send information to a user’s browser and for the browser to return information to the website.  They help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  
 
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
 
A basic explanation of the cookies which we use are specified below:   
By using our website you agree that we can place the following types of cookies on your device:
 
Essential Cookies
Cookies that are essential for parts of our site to operate.  For example, we use essential cookies to maintain the contents of your shopping basket whilst you are shopping online. 
 
Performance Tracking Cookies
We also collect and use information about your computer (such as your IP address, operating system and browser type).  This allows us to collect statistical data only and it does not identify any individual.  This type of cookie is valuable as it helps us recognise trends, navigation errors, broken links etc.  We presently use Statcounter and Google Analytics for this purpose.  
  
You can choose to accept or decline cookies.   Most web browsers automatically accept cookies,  but you can usually modify your browser setting to decline cookies if you prefer.   If you do modify your settings please be aware that this may prevent you from taking full advantage of the website. 

More information can be found by visiting www.aboutcookies.org .    Please contact us if you require any further clarification. 

Links to other websites - Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note  that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

See our full terms and conditions with delivery details, payment options etc.